We want you to be fully satisfied with your purchase from NATHAN AETHER LLC.
1. Returns
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging.
2. Non-Returnable Items
For hygiene reasons, certain items such as worn hats or customized products cannot be returned unless defective or damaged upon arrival.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days.
4. Exchanges
If you need to exchange a product for a different size or color, please contact us before returning the item to confirm availability.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@nathanaether.shop with photos and order details for a prompt resolution.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
7. Contact Information
NATHAN AETHER LLC
903 Shaw St, Des Moines, IA 50309
Phone: 6202635273
Email: info@nathanaether.shop